Used Lexus Vehicles Top Customer Satisfaction Survey

For the tenth year in a row, used Lexus cars have been voted best in customer satisfaction in the 2010 J.D. Power and Associates vehicle ownership satisfaction study.

The award is another coup for Lexus, who possess a superb reputation for customer satisfaction. They finished top in three out of the four categories – quality and reliability, appeal and service satisfaction.

Lexus’s mark was up 12 points on their total from the previous year, with an overall total of 846 out of 1,000. The survey is based on results provided by over 17,000 car owners, and acts as an excellent indicator of the continued performance of used Lexus cars.

In terms of individual models, Lexus’s RX model bagged the award for best sports utility vehicle, while the IS was voted best compact executive car. Overall, their vehicles beat Honda, Jaguar and Mercedes-Benz into second, third and fourth respectively in the manufacturers list.

Tags: customer satisfaction IS RX used Lexus